Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision.
You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.


For warranty issues with any of the products we sell, please feel free to contact us or bring the item in store and we’ll happily assist you.

Alternatively, some manufacturers have their own warranty procedures.

  • For LED Lenser, Leatherman, Smith’s Sharpening, Spyderco and Muela, please click here and follow the steps.
  • For Nitecore products purchased in Australia, please click here and fill out the form.
  • For Victorinox, Maglite and Zippo, please click here or call (02) 9482 6620


Arnott’s LED Message fan software can be downloaded here